Customer Service Center

We're Here to Help

FAQs

 

Account

How do I become a Customer?

If your company has not ordered from Shippers Supply, Inc. before please complete our Business Application. Once your company has been set up we can provide you with a username and password for our online store. We look forward to working with you!

My Company is tax exempt. How do I notify Shippers Supply?

Email accounting@shippers-supply.com with your tax exempt certificate and tax ID. We will save your certificate and update your account with the exemption information.

Ordering

How Long Does it Take to Fulfill My Order?

We make every effort to fulfill and deliver orders efficiently and timely to our Customers. Order processing will vary depending on the products purchased. Please see our information regarding Shipping and Returns

Can I cancel or make changes to my order?

We will do everything we can to help you adjust your order. Please contact customer service as soon as possible to discuss the needed changes.

Depending on the adjustments that are needed delivery of your order may be delayed. We may be unable to cancel your order once a customized product has entered production or fulfillment.

Shipping and Returns

How will my order ship?

All orders are set to ship complete when products are available. You may have the option to split your shipment as items are ready, please indicate this in your order or line notes at check out. Or contact Customer Service to discuss options.

By default orders ship Best Way unless Collect account information is provided during checkout or you choose to pick up in Will Call.

Shipping Holidays

 

  • New Years Day
  • Memorial Day
  • Independence Day (Observed)
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve Day
  • Christmas Day

 

Return Policy

Returns will be accepted within 60 days of invoicing. All merchandise must be in new, resalable condition, undamaged, and returned in original packaging for credits and exchanges.

Non-standard/custom products manufactured to customer specifications are not returnable except for defects in quality or workmanship. If the product is damaged upon receipt and a collect freight account was used for the order/product, please contact the carrier regarding the damaged items. Request a Return.
* Returns may be subject to a restocking charge.