Customer Service Center

We're Here to Help

FAQs

 

Account

How do I become a Customer?

If your company has not ordered from Shippers Supply, Inc. before please complete our Business Application. If you are not already working with a Salesperson one of our Account Specialist will contact you. Once your company has been set up we can provide you with a username and password for our online store. We look forward to working with you!

My Company is tax exempt. How do I notify Shippers Supply?

Email accounting@shippers-supply.com with your tax exempt certificate and tax ID. We will save your certificate and update your account with the exemption information.

Webstore Help

How do I access My Account online?

If you're an existing customer with access to our online store select My Account to enter your Username and Password for access to our online store. If you're an existing customer and need access to our online store, contact customer service for an account.

What options do I have with an online account?

With access to our online store you will be able to place orders, review previous invoice and order history including order status, reorder items from a previous order, request a return, and create custom order guides/list.

How do I get assistance if I am unable to login?

If you are having trouble accessing your account you can try to reset your password by selecting the Forgot Password link on the sign in page or contact customer service for assistance.

How do I place an order in the online store?

There are a variety of ways to begin your order. You can add items to your cart prior to signing in to your account by locating them on the website and adding them to your cart. When you are ready to check out you will be prompted for your username and password to access your account. Alternatively, you can sign in to your account right away to get started. Once logged in you can place orders through your custom order guides/lists, by using the quick order or order multiple item functions, or through the reorder option available on previous orders.

Ordering

How Long Does it Take to Fulfill My Order?

We make every effort to fulfill and deliver orders efficiently and timely to our Customers. Order processing will vary depending on the products purchased. Please see our information regarding Shipping and Returns

Can I cancel or make changes to my order?

We will do everything we can to help you adjust your order. Please contact customer service as soon as possible to discuss the needed changes.

Depending on the adjustments that are needed delivery of your order may be delayed. We may be unable to cancel your order once a customized product has entered production or fulfillment.

Shipping and Returns

How will my order ship?

All orders are set to ship complete when products are available. You may have the option to split your shipment as items are ready, please let the representative you are working with know if this is your preference or through the online store you can indicate this in the order or line notes at check out. If you would like additional information or need to make a change to your order or account settings contact Customer Service to discuss the options.

By default orders ship Best Way unless Collect account information is provided during checkout or you choose to pick up in Will Call.

Shipping Holidays

  • New Years Day
  • Memorial Day
  • Independence Day (Observed)
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve Day
  • Christmas Day

Return Policy

Returns will be accepted within 60 days of invoicing. All merchandise must be in new, resalable condition, undamaged, and returned in original packaging for credits and exchanges.

Non-standard and/or custom products manufactured to customer specifications are not returnable except for defects in quality or workmanship. If the product is damaged upon receipt and a collect freight account was used for the order/product, please contact the carrier regarding the damaged items. Request a Return.
* Returns may be subject to a restocking charge.